FREQUENTLY ASKED QUESTIONS
The time it takes for an engineer to reach your site depends on your location, but we always aim to be there within 24 hours. In the meantime, we offer over-the-phone support to help diagnose and potentially isolate the issue, ensuring we're prepared with solutions upon arrival.
Yes, you can purchase pumps directly from us. We offer a range of NT Cloke branded pumps, and we also source pumps from other manufacturers, finding the best deals to meet your specific needs. Whether you need a standard model or something more specialised, we can provide it.
Absolutely, our engineers have extensive experience with all types of pumps, including older or outdated systems. We can perform repairs, maintenance, and even upgrades to ensure your existing pumps continue to operate efficiently, regardless of their age.
Yes, we provide emergency call-out services to address urgent pump issues. If you encounter a sudden breakdown or another pump-related emergency, simply call us, and we'll initiate the process to get our engineers to you as quickly as possible.
Yes, we offer comprehensive servicing and maintenance contracts to keep your pumps in optimal condition. These contracts are tailored to the needs of your facility, ensuring regular checks and maintenance that prevent downtime and extend the life of your pumps. We are based in the Midlands but have a network of skilled engineers across the UK, ready to serve you wherever you are."
