Emergency Support & Call Outs

When unexpected pump failures occur, quick and effective solutions are crucial to minimising downtime and preventing further damage. At NT Cloke Pumps & Water, we provide rapid emergency support and call-out services across the UK, ensuring that expert help is just a phone call away, 24/7. Our highly skilled technicians are equipped to diagnose and resolve any issue, delivering fast, reliable repairs to get your systems back online as quickly as possible.

Whether it’s a sudden breakdown or preventive intervention, trust us to provide the urgent care your operations need, anytime and anywhere.

Residential Call Outs

Our team can visit your home to fix water and heating pumps wherever you are in the UK

Business Call Outs

Our expert engineers offer call outs to businesses across the UK with their water and heating pumps

Over The Phone Support

From initial contact we will be able to guide and support you to isolate the issue and provide a quick fix


We have engineers based all over the UK who can help you with an emergency pump problem

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FAQs About Our Emergency Support

What types of emergencies do NT Cloke Pumps & Water handle?

We handle all types of pump emergencies, including sudden breakdowns, loss of efficiency, leaks, and operational failures in water and heating pumps, pressurisation units, and booster systems. Our team is prepared to address any issue, ensuring your systems return to normal operation as swiftly as possible.

How quickly can you respond to an emergency call out?

Our goal is to respond to emergency calls as quickly as possible. We offer 24/7 emergency support, and our response time typically ranges from within a few hours to immediately, depending on your location and the complexity of the situation.

Are your engineers available after hours and on weekends?

Yes, our emergency support team is available around the clock, including nights, weekends, and holidays, to ensure that we are there when you need us most. We understand that emergencies don’t keep regular hours, and neither do we.

What should I do if I notice a pump malfunctioning?

If you notice any signs of malfunction, such as unusual noises, decreased performance, or leaks, it’s important to call us immediately. Quick action can often prevent a small issue from becoming a major emergency. Our team can provide you with initial guidance over the phone on how to manage the situation until help arrives.

Is there an extra charge for emergency call outs?

While there is a premium for emergency services outside of normal business hours to cover the additional costs of rapid deployment and after-hours work, we strive to keep our pricing transparent and fair. We will always inform you about potential costs upfront, ensuring there are no surprises.

FAQs About NT Cloke

What makes NT Cloke Pumps & Water different from other pump service companies?

NT Cloke Pumps & Water stands apart due to our extensive industry experience, national coverage, and our unique ability to service, sell, and install a wide range of pumps. Our commitment to providing a seamless customer experience, coupled with our ability to handle any pump system, sets us above the competition.

How experienced are your engineers and staff?

Our team comprises highly skilled engineers with extensive training in all leading makes and models of pumps. With over 20 years of collective experience, our professionals are equipped to address the most complex challenges in pump engineering efficiently and effectively.

Do you offer a guarantee on your services?

Yes, we pride ourselves on the quality of our workmanship and provide a guarantee on all our services. This ensures peace of mind and reflects our commitment to excellence and customer satisfaction.

Can NT Cloke Pumps & Water handle emergency repair services?

Absolutely. We understand that pump failures can be urgent and disruptive. Our team is ready to respond quickly to emergency calls across the UK, ensuring minimal downtime and restoring functionality as efficiently as possible.

What industries do you serve?

We cater to a broad range of sectors including education, hospitality, residential complexes, supermarkets, government buildings, and luxury properties. Our extensive experience allows us to tailor our services to meet the specific needs of each sector effectively.


We aim to isolate the issue over the phone to best serve your business before our arrival

When facing unexpected pump failures or system breakdowns, the depth of our expertise and precision in emergency responses ensures your operations are quickly restored to peak efficiency and reliability. At NT Cloke Pumps & Water, we prioritise rapid, effective action, deploying our skilled technicians who are equipped to handle urgent issues around the clock. Each emergency call is met with a thorough assessment, immediate troubleshooting, and swift resolution to meet rigorous operational standards, providing a seamless transition from crisis to full operational functionality.


Explore our portfolio of recent projects to see NT Cloke Pumps & Water in action. From complex installations in large commercial facilities to tailored solutions in residential settings, our projects highlight our commitment to excellence and the breadth of our capabilities. Each case study demonstrates our team's expertise in navigating challenges and delivering results that not only meet but exceed our clients' expectations.

We work with all makes and models of pumps across the UK