Situation: When a high-priority client contacted NT Cloke Pumps & Water about a leak from a booster pump on the top floor, we recognized the urgency of the situation. The location of the plant room and the potential for significant water damage meant no time could be wasted.
Action: Our team responded immediately. Upon arrival, we quickly diagnosed the problem as a leaking mechanical seal. To safeguard the building, we isolated the pump both mechanically and electrically, preventing further leakage.
Solution: With the faulty part identified, we sourced a replacement directly from the manufacturer. Our engineers returned to the site without delay, where they efficiently executed the repair. The booster set was fixed with precision, ensuring it was back in operation as soon as possible.
Result: The booster pump was restored to full functionality within just a few days, operating smoothly and leak-free. Our prompt and effective handling of the situation minimized disruption and prevented potential damage to the building, much to the client’s relief and satisfaction.
Conclusion: At NT Cloke Pumps & Water, we pride ourselves on our ability to respond swiftly and resolve issues efficiently. This incident underscores our commitment to providing reliable, quick-response pump services that our clients can depend on.
