Boxing Day Emergency Call-Out – Booster Set Repair & Water Restoration

The Call

On Boxing Day, our team received an urgent call from one of our existing customers reporting no water on site. With the site relying on a booster set to maintain supply, the loss of water posed an immediate operational risk — especially on a bank holiday when alternatives are limited.

The site reported a fault showing on the booster set control panel, and water supply had completely dropped out.

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Our Response

Thanks to our existing relationship with the client and detailed system knowledge, we were able to respond quickly and decisively.

After reviewing the fault information provided by the site, our engineers identified the likely cause and collected the required replacement parts directly from our workshop before returning to site without delay.

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What We Found

On arrival, our engineers confirmed a failed control board within the booster set, preventing the system from operating correctly and cutting off water supply entirely.

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Work Carried Out

• Fault diagnosis and confirmation on site
• Supply and installation of a new booster control board
• Full recommissioning of the booster set
• System checks to ensure stable pressure and correct operation

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The Result

✔ Water supply fully restored
✔ Booster set returned to normal operation
✔ No prolonged downtime for the client
✔ Emergency resolved safely and efficiently — even on a bank holiday

This call-out highlights the importance of fast response times, stocked parts, and engineers who understand complex booster systems. When water systems fail, timing is critical — and our clients know they can rely on us any day of the year.

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Need Reliable Emergency Support?

Whether it’s a weekday, weekend or bank holiday, NT Cloke Pumps & Water are ready to respond when it matters most.

📞 0116 373 5496
📧 info@ntclokepumpsandwater.co.uk
🌐 www.ntclokepumpsandwater.co.uk