Delivery
Our shipping costs cover most of the UK – however, parts of England, Scottish Highlands and Islands including areas north of the Glasgow / Edinburgh border, Isle of Wight, Channel Islands, Isle of Man, Anglesey, Western Isles, Shetland Islands, Orkney Islands, Isles of Scilly, Northern Ireland and the Republic of Ireland may cost more.
Please call before ordering if the delivery postcode is listed below. There may be additional shipping costs. AB, BT, CA, CT, DD, DG, EH, FK,G, GY, IM, IV, JE, KA, KW, KY, LD, LL, ML, PA, PH, PO 30-41 (Isle of Wight), SA, SY, TD, TN, TR, ZE Southern Ireland
Our lead times should only be used as a guide and are subject to change.
Offloading
Unless a hi-ab delivery has been booked at additional cost, it is the customer’s responsibility to offload with suitable equipment on the day of delivery and a failed delivery may result in additional charges.
If you have booked an install and commission with us, we may arrive with all equipment or this could separately. Your engineer will notify of you the plan in advance.
If you have any questions regarding your delivery please contact Nick on 07834 392995
Customers may return items within 14 calendar days (as per our Terms & Conditions) – refer to 4.6 & 4.7.
Please be aware that returning a tank can be complicated and expensive so please check that you are ordering the correct item (we suggest checking the dimensions very carefully).
If you wish to return goods, please complete the form on this page to provide further information.
Once your request is approved, a valid Returns Authorisation Number (RAN) will be issued to initiate the returns process along with information on how & where to return your order along with any costs involved.
Please DO NOT return any goods without this authorisation. Goods cannot be accepted without this.
Returns are not accepted at our Minehead Office, please wait until we contact you before returning any goods.
If you wish for our team to install your pump, please check the box to book an install and once your order is complete our engineer will contact you to book a date. We advise calling us in advance to check on lead times for delivery and availability for an install. We will soon have you booked in and ready to have your new pump in action.
Should you wish to have our team commission your new pump please check the box for us to commission your pump. Once the order has been completed our engineer will give you call to arrange a date for us to come along to your property.
